Back to Home

Refund Policy

Last updated: July 25, 2026 — Clear, transparent refund terms for Lemo Hub customers.

1. 1-Day Money-Back Guarantee

At Lemo Hub (https://www.lemohub.com), we strive to ensure 100% customer satisfaction with our premium 4K IPTV streaming service. We offer a 1-Day Money-Back Guarantee for all new subscription plans if you encounter technical stream issues that our technical support team cannot resolve within 24 hours of your purchase.

2. Refund Eligibility Criteria

You are eligible for a full refund under the following conditions:

  • Your refund request is submitted within 24 hours of your initial purchase timestamp.
  • You have contacted our support team (sales@lemohub.com or WhatsApp) and allowed our technicians an opportunity to troubleshoot any line or application issues.
  • The issue is verified to be on our server infrastructure side rather than a local hardware or ISP restriction.

3. Non-Refundable Circumstances

Refunds will NOT be issued under the following circumstances:

  • Requests made after the 24-hour initial guarantee window has expired.
  • Buffer or speed issues resulting strictly from your local Internet Service Provider (ISP) throttling without attempting to test with a VPN or alternative connection.
  • Change of mind after purchasing and utilizing the subscription for extensive viewing.
  • Multiple concurrent stream violations resulting in account termination per our Terms of Service.

4. Free Trial Recommendation

To ensure that Lemo Hub works seamlessly on your device and internet connection before committing to a long-term plan, we strongly recommend taking advantage of our Free Trial Request Portal prior to purchasing 3-month, 6-month, or 12-month subscriptions.

5. How to Request a Refund

To request a refund under our 1-day guarantee policy, please submit your request along with your order details:

Once approved, refunds are processed within 1 to 3 business days and returned directly to your original payment method.